Data-Driven Process Discovery: What Has the Web to Offer?
Even though the vision of paperless offices is still largely an utopia, a large number of processes have already been digitalized in recent years. While this shift was traditionally driven by the usage of, e.g., enterprise resource planning (ERP) or customer relationship management (CRM) systems, it increasingly moves into more lightweight and less formal contexts. Increasing smartphone adoption, fast and affordable internet access across the globe and investments in the Internet of Things, to only name a few development we currently see, will only accelerate this development.
Thus, challenges like the effective discovery of ad-hoc processes, their subsequent execution, and the analysis of the resulting artifacts across systems will need to be addressed. This keynote gives a different perspective on the aforementioned issues by drawing parallels to promising approaches that try to tackle similar problems at web-scale.